Politique d’expédition
Shipping Policy
Secure & Insured Delivery
All online orders are shipped from Antwerp, Belgium, via insured professional couriers such as Malca-Amit, FedEx, or other certified logistics partners specialized in high-value goods.
Each shipment is fully insured until it is safely received and signed for by the customer.
Processing Time
Orders are typically processed and dispatched within 1–3 business days after payment confirmation for items that are ready for shipment.
Made-to-order and custom jewelry may require additional production time. The estimated production and delivery timeframe will be communicated to the customer according to the selected item and order specifications.
Made-to-Order Jewelry
Each made-to-order piece is produced by our certified goldsmiths according to the selected design, materials, specifications, and certified stones.
This ensures the quality and authenticity expected from Antwerp Diamond Market while maintaining Antwerp’s tradition of fine craftsmanship.
Shipping Rates
Shipping costs are calculated at checkout based on destination and order value.
Complimentary express shipping may be offered for high-value purchases or verified clients, at our discretion.
Delivery Time
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Belgium & EU: 1–3 business days after dispatch
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UK & Switzerland: 2–5 business days after dispatch
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International: 5–7 business days after dispatch, depending on destination and customs clearance
All parcels require signature upon delivery. We do not deliver to P.O. boxes or unverified addresses.
Packaging
Each jewelry piece is packaged in its original Antwerp Diamond Market presentation box, sealed inside a tamper-evident security bag with a unique serial number.
This seal must remain intact until the customer confirms satisfaction with the item. If the seal is broken, Antwerp Diamond Market assumes the item has been accepted as delivered and verified.
Customs & Duties
International customers are responsible for any import duties, taxes, or customs clearance fees applicable in their country.
We provide the necessary documentation, including invoice, certificate where applicable, and customs declaration, to support customs processing.
Lost or Damaged Shipments
All shipments are insured for their full declared value.
In the unlikely event of loss or damage during transit, Antwerp Diamond Market will coordinate directly with the courier and insurance provider to resolve the claim.
Please notify us within 48 hours of receipt if you suspect damage or tampering.
Antwerp Showroom & Collection Point
Antwerp Diamond Market
Appelmansstraat 13
2000 Antwerp
Belgium
Customers may visit our Antwerp showroom and collect their orders by appointment.
Showroom visits, diamond inspections, and order collections can be arranged in advance.
Contact
For shipping inquiries, showroom appointments, diamond inspections, or order collection, please contact us at: