Datenschutzerklärung
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following categories of information.
Contact Information
• Full name
• Billing and shipping address
• Phone number
• Email address
Financial Information
• Payment card information
• Transaction details
• Billing records
• Deposit or reservation payments
Payment data is processed securely by certified payment processors and is not stored directly by Antwerp Diamond Market.
Account Information
• Username and password
• Security settings
• Preferences and saved information
Transaction & Order Information
• Products viewed or purchased
• Items added to cart
• Order history
• Reservation or deposit records
• Resizing or service requests
Communications
• Customer support requests
• Emails or chat messages with our staff
Device & Usage Information
• IP address
• Browser type
• Device information
• Operating system
• Interaction logs
• Cookies and analytics data
Sources of Personal Information
We may collect personal information from:
• Information you provide directly
• Automated technologies on our website
• Shopify and platform infrastructure
• Payment processors and courier services
• Marketing and analytics partners
• Fraud and identity verification providers
How We Use Personal Information
We process personal information for the following purposes.
Providing and Operating the Services
• Processing orders and payments
• Managing reservations and deposits
• Shipping and delivery coordination
• Providing account functionality
• Managing resizing or service requests
Marketing & Advertising
• Sending promotional emails or updates
• Providing product recommendations
• Delivering targeted advertising where permitted by law
You may opt out of marketing communications at any time.
Security & Fraud Prevention
Due to the high value of diamond transactions, we maintain strict fraud prevention systems.
We may use personal information to:
• Authenticate customers
• Prevent fraud or payment abuse
• Detect suspicious transactions
• Protect high-value orders
High-Value Order Verification
For security purposes, Antwerp Diamond Market may request additional identity verification before processing certain high-value orders, account modifications, or releasing products for shipment or pickup.
Customer Service
• Responding to inquiries
• Handling support requests
• Maintaining communication regarding orders
Legal & Regulatory Compliance
• Responding to lawful requests from authorities
• Enforcing contracts and policies
• Handling disputes and litigation
• Meeting regulatory obligations
How We Share Personal Information
We may disclose personal information to the following categories of recipients:
• Shopify – for hosting, checkout, and technical infrastructure
• Payment processors – for secure payment processing
• Insured courier services – for order delivery
• Fraud detection providers – for transaction security
• Marketing and analytics providers – for service improvement
• Legal authorities – where required by law
Personal information may also be shared:
• within our corporate group
• with business partners when required to provide services
• during mergers, acquisitions, or restructuring transactions
Relationship with Shopify
Our Services are hosted on Shopify, which processes personal information on our behalf to operate the e-commerce platform.
Your personal information may be transferred to Shopify and its infrastructure providers located in multiple jurisdictions.
For more information, please review:
Shopify Consumer Privacy Policy
https://www.shopify.com/legal/privacy
Cookies & Tracking Technologies
We use cookies and similar technologies to:
• operate the website
• remember user preferences
• analyze website traffic
• improve performance and security
Where required by law, users may manage cookie preferences through our cookie banner.
Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.
We encourage you to review their policies before submitting personal information.
Children's Privacy
Our Services are not directed to individuals under the age of majority.
We do not knowingly collect personal information from children.
Data Security & Retention
We implement appropriate technical and organizational safeguards to protect personal information.
However, no online system can guarantee absolute security.
We retain personal information only as long as necessary to:
• fulfill orders and services
• maintain customer accounts
• comply with legal obligations
• resolve disputes
• enforce agreements and policies
Your Rights
Depending on your jurisdiction (EU, EEA, UK, and certain US states), you may have the right to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Request data portability
• Restrict or object to processing
• Withdraw consent
• Opt out of targeted advertising where applicable
Requests may require identity verification.
You may also appoint an authorized representative to act on your behalf.
Complaints
If you have concerns about our handling of personal information, you may contact us directly.
You also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Personal information may be transferred outside your country of residence.
For transfers from the EEA or UK, we rely on legally recognized safeguards such as:
• Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreements
• Adequacy decisions where applicable
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law or business practices.
The updated policy will be posted on this page with the revised “Last updated” date.
Contact Information
For questions about this Privacy Policy or requests regarding your personal information, please contact:
📧 diamond@antwerpdiamondmarket.com
Head Office (UK)
Highstone Mansions 63
London, ENG NW1 9DY
United Kingdom
Showroom (Belgium)
Appelmansstraat 13
2000 Antwerp
Belgium
Antwerp Diamond Market acts as the data controller of personal information processed through its Services.